Returns & Exchanges
We want you to love your purchase!
Eligible items may be returned within 14 days of delivery.
To qualify for a return:
- Item must be unworn.
- Item must be unwashed.
- Original tags must still be attached.
- Item must be free of odors, stains, pet hair, or damage.
Once your return is received and inspected, your refund will be issued to your original payment method.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.
Final Sale Items
The following items are final sale:
- Clearance items
- Sale items
- Gift cards
- Personalized or custom products
- Any item marked Final Sale
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the item and packaging. We'll work quickly to make it right.
Order Cancellations
Orders may be canceled within 12 hours of purchase, provided they have not already been processed for shipment.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Sea & Spruce is not responsible for lost or stolen packages. If you experience an issue, we recommend contacting the shipping carrier directly.